LEGAL INFORMATION
Terms of use
Last updated: 11 November 2026
These terms govern access to the Belovina Luxury Wooden Houses website and the use of its content and functions. By sending an enquiry, you confirm that you have reviewed the applicable information, but the enquiry itself does not create an automatically confirmed booking.
1. Website provider
Operator: BELOVINA Ltd (БЕЛОВИНА ЕООД), company no. 208980213, VAT no. BG208980213, manager Georgi Todorov Kehayov. Registered office: 10 Dimitar Stoyanov Street, entrance A, 2900 Gotse Delchev, Bulgaria. Accommodation: Baldevo, Garmen municipality, Blagoevgrad region, Bulgaria. Guest contact: office@belovina.com, +359 898 546 463.
2. Purpose and access
The website provides information about the house, services, offers, location and stay options. Access is free, apart from the visitor’s ordinary internet connection costs. Some functions may be temporarily limited for maintenance, security or improvement.
3. Enquiry and formation of contract
Sending or preparing an enquiry does not guarantee availability and does not constitute a contract. A booking becomes binding after written confirmation by Belovina stating the dates, guests, total price, included services and applicable conditions, and after receipt of the required advance payment. The confirmation should be reviewed promptly and any inaccuracy reported without undue delay.
4. Prices, offers and payment
Before payment, the guest receives the final price and currency, included services, applicable taxes and charges, advance amount and deadline, and accepted payment method. Offers apply only to their stated period, capacity and conditions and cannot be combined unless expressly agreed. An additional service is charged only after its availability and exact price have been confirmed and accepted by the guest.
The detailed rules are set out in Prices and booking terms.
5. Cancellation and right of withdrawal
The general 14-day withdrawal right for distance contracts does not apply to accommodation supplied on a specific date or during a specific period. The cancellation conditions communicated before the particular booking is confirmed apply. Where a special or festive offer has different rules, they are stated clearly in the written confirmation.
6. Visitor responsibilities
When using the website, you must not provide false or third-party details, send misleading or repeated automated enquiries, attempt to bypass security, disrupt the website, extract content by automated means or use it for an unlawful purpose. Booking information must be complete and accurate.
7. Information, images and availability
We take reasonable steps to keep content accurate, clear and current. Images depict Belovina unless expressly stated otherwise. Seasonal services, the pool, outdoor experiences and partner services may depend on weather, technical readiness and advance request. Obvious technical, typographical or pricing errors may be corrected before a booking is confirmed. Agreed terms are not changed unilaterally unless permitted by law.
8. External services and links
The website may contain links to or embedded content from independent providers, such as Google Maps, and information about services delivered by external partners. Their own terms may apply once the visitor selects the relevant service. Belovina selects partners with reasonable care but does not control the content or continued availability of external websites.
9. Intellectual property
Texts, logo, trade presentation, design, photographs and other original content are protected. They may be viewed and shared as an ordinary link for personal, non-commercial purposes, but may not be copied, modified, republished or used commercially without prior written permission.
10. Liability and events beyond control
Nothing in these terms limits statutory consumer rights or liability for wilful misconduct, gross negligence, personal injury or any other liability that cannot legally be limited. Belovina is not responsible for short-term website unavailability or delay caused by circumstances beyond its reasonable control. If an exceptional event affects a confirmed stay, the guest is informed as soon as possible and the contract and applicable law govern the outcome.
11. Personal data and browser technologies
Personal-data processing and the technologies used are described in the Privacy policy and Cookie policy.
12. Complaints and disputes
We recommend first submitting a complaint in writing through the operator’s official contact details, identifying the booking and the desired resolution. We will seek an amicable and fair solution. Consumers may also contact the Bulgarian Consumer Protection Commission or a competent alternative consumer-dispute resolution body.
Information on submitting a complaint is available on the official Consumer Protection Commission website.
13. Governing law and language
Bulgarian law applies without depriving a consumer of protection granted by mandatory provisions applicable in their place of habitual residence. The Bulgarian and English versions serve the same informational purpose; where interpretation differs, the Bulgarian version prevails to the extent permitted by law.
14. Changes, validity and contact
Changes to these terms apply prospectively from the published date and do not alter an already confirmed booking without a legal basis or the parties’ agreement. If an individual provision is unenforceable, the remaining provisions continue to apply. Until the official email address is published, questions may be raised on +359 898 546 463.