YOUR STAY AT BELOVINA

Booking, payment and cancellation terms

Last updated: 12 November 2026

Everything important — clear, upfront and without hidden conditions.

These are the standard terms for direct bookings at Belovina Luxury Wooden Houses. Before paying, you always receive written confirmation stating the exact dates, final price, included services and rules applicable to the selected offer. If that confirmation contains special terms, they prevail only for that particular booking.

1. Enquiry and confirmation

An enquiry through the website, by telephone, email or social media is not an automatically confirmed booking and does not guarantee availability. After checking availability, Belovina sends a written proposal stating the dates, number and age groups of guests, selected services, final price, advance amount, payment deadline and method, and cancellation terms.

The booking becomes binding after written confirmation and receipt of the required advance. A verbal arrangement alone does not confirm a booking. The guest should promptly check the names, dates, guests and services and report any error without undue delay.

2. Capacity and children

The house accommodates up to 6 guests in regular sleeping places. Each of the two bedrooms has a double bed for two and a single sofa bed — three sleeping places per bedroom. In addition, up to two children under 3 may stay in provided cots without occupying a regular sleeping place. Cots, high chairs and other children’s amenities must be requested in advance and confirmed in writing.

3. Price and included services

The written confirmation states the total price for the entire house, currency, selected rate, included services and all applicable taxes and charges. From Sunday to Thursday, the entire house is €300 without breakfast or €350 with breakfast. Friday and Saturday nights are €350 without breakfast or €400 with breakfast. Any per-person prices are calculated only at full capacity of 6 guests and are not individual rates. The entire house is reserved and payable, so the total rate is not reduced for fewer guests, including a booking for two. Festive and seasonal offers include only the services expressly listed in the particular package.

4. Payment

For a standard booking, 50% of the total price is payable within 48 hours after written confirmation is sent, unless the particular offer states otherwise. The dates are not finally secured until the payment is actually received. If the advance is not received on time, Belovina may release the dates.

The remaining 50% is payable on arrival, in cash or by bank transfer. The advance is paid by bank transfer after you receive the written proposal confirming availability, the final price and transfer instructions. The website does not collect or store full payment-card details.

5. Responsibility for damage

In the event of evidenced damage, missing items, indoor smoking, exceptional cleaning or an unpaid service, the lead guest pays only the actual, reasonable cost, which is communicated and itemised in writing.

6. Minimum stay and times

• Minimum stay: 2 nights in standard periods; festive and special offers may require 3 or more.
• Check-in: after 3:00 pm.
• Check-out: by 11:00 am.

The approximate arrival time should be communicated in advance. Early check-in or late check-out is available only subject to availability, prior written confirmation and a price disclosed in advance. An unconfirmed late departure may incur only a previously disclosed and proportionate charge.

7. Cancelling a standard booking

Cancellation is requested by email. The cancellation date is the date the notice is received.

If you cancel at least 14 calendar days before check-in, we refund the advance in full. For a later cancellation or no-show, a cancellation charge of 50% of the stay price applies and is covered by the advance paid. The remaining balance is not payable.

Any refunds due are made within 14 calendar days of cancellation.

8. Changing a booking

Changing dates, length of stay, guests or lead guest is possible only after a written request, availability check and confirmation by Belovina. Any higher price is payable. As the entire house is booked, reducing the number of guests does not automatically change the base price; refundable per-person services may be recalculated where neither Belovina nor the provider has incurred a non-refundable cost.

9. Festive periods

For Christmas, New Year, Easter, public holidays and periods expressly described as festive, the dates, minimum stay, programme and included services in the particular offer apply. Unless that offer states otherwise, payment is 50% within 48 hours after confirmation and 50% on arrival.

Festive and special offers may have different cancellation terms, provided before confirmation and payment. If no different terms are stated, the standard booking cancellation rules apply.

10. Packages and non-refundable rates

A package states its period, nights, included services, total price and special rules. An included service not used by the guest does not automatically create a right to a partial refund. A promotional or expressly non-refundable rate may require up to 100% advance payment, but this is stated clearly before confirmation. Offers cannot be combined or applied retrospectively unless expressly stated otherwise.

11. No-show and early departure

If the guest has not arrived by midnight and has not informed Belovina, the booking may be released. For a standard booking, a charge of 50% of the stay price applies, covered by the advance paid; the remaining balance is not payable. Late arrival, temporary absence or early departure at the guest’s choice does not automatically create a right to a reduction or refund.

12. Additional and premium services

A premium service is added after availability, exact price and applicable cancellation terms have been confirmed and expressly accepted by the guest. If cancelled, only previously accepted and genuinely non-refundable provider costs are payable. Drinks from the wine display have stated prices, are not included in the stay and are payable at the end of the visit.

Bank transfer details

Beneficiary: BELOVINA Ltd · Bank: First Investment Bank · Currency: EUR

IBAN: BG52 FINV 9150 1017 9793 67

Transfer the 50% advance only after written confirmation of availability, the amount and the payment deadline. Your confirmation specifies the payment reference. The remaining 50% is payable at check-in.

13. Bank and transaction charges

The guest bears charges imposed by their own bank or payment provider. Belovina does not add a payment-method fee unless it is legally permitted and disclosed in advance. Belovina does not deduct fees from refunds due.

14. Cancellation by Belovina

If Belovina cancels a confirmed booking, we refund all payments received within 14 calendar days. If the cancellation is for a reason for which we are responsible, we also pay compensation of 50% of the stay price, without limiting the guest’s statutory rights.

15. Exceptional circumstances

If an unforeseeable event beyond the parties’ reasonable control affects the stay, the guest is informed as soon as possible. Alternative dates or credit for a future stay are offered only by mutual agreement. Refund rights and other consequences are determined by applicable law and by which services can actually be provided.

16. Acceptance, complaints and governing law

Before sending the enquiry, the lead guest confirms that they have read these terms, the House rules and the Privacy policy. By paying, the lead guest accepts the written confirmed terms for themselves and the accompanying guests.

The parties first seek an amicable solution. Consumers may complain through the official Bulgarian Consumer Protection Commission website, use a competent alternative dispute-resolution body or apply to a court. Bulgarian law applies without depriving consumers of protection granted by mandatory provisions applicable to them.