Belovina Luxury Wooden Houses
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LEGAL INFORMATION

Privacy policy

Last updated: 12 November 2026

Operator: BELOVINA Ltd (БЕЛОВИНА ЕООД), company no. 208980213, VAT no. BG208980213, manager Georgi Todorov Kehayov. Registered office: 10 Dimitar Stoyanov Street, entrance A, 2900 Gotse Delchev, Bulgaria. Accommodation: Baldevo, Garmen municipality, Blagoevgrad region, Bulgaria. Guest contact: office@belovina.com, +359 898 546 463.

1. Data we process

Name, telephone number, email address, selected dates, number and age group of guests, requested services, correspondence, payment status without full card details, and information required by law for guest registration.

2. How we obtain data

We receive data directly from you when you make an enquiry or booking, request an additional service, subscribe to communications or contact us. Limited technical data may be processed automatically when you visit the website where necessary for security and the proper operation of the site.

Technical data may include IP address, device and browser type, date and time of access, visited pages and information from essential cookies. Optional analytics or marketing technologies are activated only with valid consent where required and are described in the Cookie Policy.

When sending is active, submitting ‘Send enquiry’ transfers your name, telephone, email, stay dates, guest numbers, preferences and requested services through Brevo to office@belovina.com. An enquiry does not confirm a booking or make a payment. If ‘Prepare enquiry’ is displayed, delivery is not active and form details remain only in the open page’s memory. No form copy is saved in local storage. To limit duplicate submissions and abuse, the server may hold technical counters, the connection address, a request hash and delivery result for up to 10 minutes. Language, selected services and map permission may be remembered separately under the Cookie policy.

The premium-service, event and gift-voucher forms also send enquiries through Brevo to office@belovina.com. The name, telephone number, email where provided, and request details are processed. A voucher enquiry may include the recipient’s name and a personal message; their email is not required. Receiving an enquiry does not confirm an order or make a payment.

Newsletter — news and offers

Subscription is voluntary and separate from enquiries and bookings. The external form is provided by Brevo (Sendinblue SAS). You provide an email address and separate consent to receive news and offers from BELOVINA Ltd. After submission, you receive an email containing a confirmation link; the subscription activates after you click it. Newsletter processing is based on your consent. An enquiry or booking does not automatically subscribe you.

You may withdraw consent using the unsubscribe link in each marketing email or by contacting office@belovina.com. Withdrawal does not affect earlier lawful processing. Your email and subscription/confirmation records are processed through Brevo to manage the subscription and demonstrate consent. Marketing delivery stops on unsubscribe; limited records may be retained to honour the refusal and defend legal claims. Newsletter processing is separate from service correspondence about an enquiry.

3. Purposes and legal bases

4. Recipients and service providers

Where necessary, data may be shared with the hosting and technical support provider, the future booking-system provider, payment and banking institutions, accountants, the newsletter provider, requested external premium-service providers, ESTI and other competent public authorities. Each provider receives only the data necessary for the relevant service. We do not sell personal data. Specific providers will be identified before the relevant functionality is activated.

5. Retention

Unconfirmed enquiries are retained for up to six months after the last communication. Confirmed booking and payment records are kept for the periods required by Bulgarian accounting, tax and tourism law. Information needed for legal claims may be retained until the relevant limitation periods expire. Marketing data is processed until consent is withdrawn or the purpose no longer applies, unless the law requires otherwise.

6. CCTV and property security

There are two outdoor cameras on the property — by the barbecue and by the fire pit. When surveillance is active, they record video and audio for property security. There are no cameras inside the house. Recordings are normally retained for 6–7 days, no longer than 7 days; footage relevant to a specific incident may be retained to investigate it and defend legal claims. The controller is BELOVINA Ltd. Access to recordings is restricted to authorised persons; disclosure to competent authorities requires an applicable legal basis. You may request in advance that the cameras be switched off during your stay — this must be discussed and confirmed by the host and is not automatically guaranteed. For questions, objections and requests: office@belovina.com or +359 898 546 463.

7. International transfers

If a technical provider processes data outside the European Economic Area, a valid GDPR safeguard is used, such as an adequacy decision or standard contractual clauses. Information about the applicable safeguard may be requested from the controller.

8. How we protect data

We apply appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or destruction. Access is limited to people and providers who need it for their duties.

9. Your rights

You may request information, access, correction, deletion, restriction, portability or object to processing where the legal conditions apply. You may withdraw consent without affecting earlier lawful processing.

For personal-data enquiries and requests: office@belovina.com, +359 898 546 463, or the registered office of BELOVINA Ltd stated above.

10. Required data and automated decisions

Information marked as required is needed to answer an enquiry or perform a booking. Without it, the service may not be provided. Belovina does not make decisions producing legal effects solely by automated means.

11. Children’s data

For enquiries and bookings, we process only the age group necessary for suitable accommodation, preparation of a cot, meals or other requested care. The information is provided by a parent or legal guardian. We do not use children’s data for direct marketing.

12. Changes to this policy

If the way personal data is processed changes, this policy will be updated and the new version and revision date will be published on this page. Additional notice will be provided for material changes where appropriate.

13. Contact and supervisory authority

For personal-data enquiries and requests: office@belovina.com, +359 898 546 463, or the registered office of BELOVINA Ltd stated above.

You have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection if you believe your personal data is being processed unlawfully.